Striking the Right Balance – Authentication & the Customer Experience

Does your enterprise want to improve your account opening authentication process? How about provide a seamless digital experience when consumers apply at your institution? Digital channel fraud is rapidly evolving, but technology is now available to increase security while reducing friction in the customer journey. Many technologies focus on validating the document a consumer provides for authentication—looking for signs the ID may be fake— yet fail to verify the identity associated with the ID. There are consequences when institutions ignore this gap in authentication.

In this webinar, ID Analytics experts will discuss:

  • Common authentication challenges and fraud trends
  • How to balance the customer experience with risk exposure
  • A data-driven approach to verifying the identity and the document

Speakers

Aaron Kline Tim Manglona
Aaron Kline Tim Manglona

VP, Innovation & New Ventures

Senior Product Manager

ID Analytics

ID Analytics